Being a sales manager can be trying at times. Between managing difficult employees, responding to client requests and interacting with company leadership, every manager is bound to have a bad day and say something that should have been kept to themselves. And because you are the boss, what you say and how you say it has a much bigger impact than if another employee had said the exact same thing. And if you happen to make your comment in front of clients or other employees,

Recently I was told a story about a traveler that went to LA. He arrived at LAX and called his hotel to arrange the shuttle to come pick him up. 15 minutes later, nothing. 30 minutes later, nothing. 45 minutes later, STILL nothing. About this time a driver from another hotel, which happened to be next door to the traveler's hotel, noticed the traveler and asked if everything was ok. The traveler told him his dilemma and expressed his frustration over the situation. The d